|
Defective and factory sealed items can be returned for
replacement, store credit, or refund within 30 days of the
purchase date. As a rule, you cannot return opened,
non-defective items. If you think your order has been lost in
shipping and you want a refund, you must notify us within 30
days of the purchase date. 'Defective' means an item is non-functioning, incompatible, or
doesn't function as described or advised by the manufacturer.
'Factory Sealed' means an item is in 100% resalable condition,
with all manufacturer's seals intact. Purchase date is the
day we shipped your order, noted on your receipt. You must
obtain a Return Merchandise Authorization (RMA) number from us
to process any return or replacement, within 30 days of the
purchase date. You can obtain an RMA number online at JVR
Systems.Com, using the Returns Form
link. You cannot return, replace, claim a lost shipment,
or request an RMA number 31 days or more after the purchase
date.
All Special order sale are final no
return or exchange. You must contact the manufacturer for any
type of service, or replacement of your product.
Returns and replacements are also
subject to these terms: 1)Shipping and handling charges are not
refundable. 2)You are responsible for all freight charges
involved in returning and replacing items. 3)Certain
items, including, but not limited to, all software & licensing,
Special Order items, and items specifically noted with 'NO
RETURNS', cannot be returned. 4)Non-defective returns and
refused shipments are subject to a 5% restocking charge.
5)There are absolutely NO returns to us on defective Toshiba
products, due to the policies of this manufacturer. You
must contact them directly. 6)You must have the original
manufacturer's packaging to return any item. If you return items
in any other type of packaging, we will return them to you and
charge you a $50 processing fee, plus shipping.
After the first 30 days, your product
is covered under the manufacturer's warranty, if one is
provided. You must contact the manufacturer for any type
of service, or replacement of your product. We will be
more than happy to assist you with any telephone numbers,
website addresses, and email addresses we have on file for a
manufacturer.
If you have questions before placing
your order, please call us at 1-203-481-6250.
|
